This Refund Policy explains the terms and conditions under which Integral Tech OÜ ("we," "us," or "our") may provide refunds for purchases made through our AI model aggregation platform. Please read this policy carefully before making any purchases.
Important Notice
Our refund policy varies based on the type of purchase (subscription vs. lifetime) and usage of prompting limits. Please review the specific section that applies to your purchase type below.
1. Lifetime Purchases
For one-time lifetime purchases, refunds are subject to the following terms:
Eligible for Refund
You may request a refund for lifetime purchases only for unused prompting limits. This means:
- If you have not used any of your allocated prompting limits, you are eligible for a full refund
- If you have used some but not all of your prompting limits, you may receive a partial refund calculated based on the unused portion of your purchase
- Refunds will be calculated proportionally based on the ratio of unused prompting credits to total purchased credits
Not Eligible for Refund
Once you have used your prompting limits, those used portions are non-refundable. You cannot request a refund for:
- Prompting limits that have already been consumed through AI model interactions
- Services that have been actively utilized, even if you are dissatisfied with the results
- Lifetime purchases made more than 30 days ago, regardless of usage
Example Calculation
If you purchased a lifetime package with 1,000,000 prompting credits for $100 and have used 250,000 credits:
- Used credits: 250,000 (25%)
- Unused credits: 750,000 (75%)
- Potential refund: $75 (75% of $100)
2. Subscription Purchases
For recurring monthly or annual subscriptions, refunds are subject to the following terms:
Active Subscription Refunds
Refunds for active subscriptions are only available within the current billing cycle:
- You may request a refund for the current calendar month subscription payment
- The refund will be prorated based on the number of days remaining in the current billing cycle
- Upon refund approval, your subscription will be immediately cancelled
- You will retain access to the service until the end of the current billing period
Past Subscription Periods
Refunds are not available for past subscription periods, regardless of usage:
- You cannot request a refund for any previous billing cycles
- Unused prompting limits from past months do not qualify for refunds
- If you did not cancel your subscription before the renewal date, the charge is non-refundable
Important: Unused Limits Policy
Unlike lifetime purchases, subscription-based prompting limits do not carry forward to future months. Any unused limits from a previous billing period expire at the end of that period and are not eligible for refunds, even if you cancel your subscription.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at hello@integraltech.ee
- Include your account email address and order/transaction ID
- Clearly state the reason for your refund request
- Our team will review your request and respond within 5-7 business days
Please note that all refund requests are subject to verification and approval. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
4. Refund Processing
Once your refund is approved:
- Refunds will be processed to the original payment method within 7-10 business days
- Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account
- You will receive an email confirmation once your refund has been processed
- Your account access may be immediately revoked or downgraded upon refund approval
5. Exceptions and Special Circumstances
We may make exceptions to this refund policy in the following circumstances:
- Service Outages: If our service experiences significant downtime or technical issues that prevent you from using your purchased credits
- Billing Errors: If you were charged incorrectly or multiple times for the same purchase
- Unauthorized Charges: If you can demonstrate that a charge was made without your authorization
These exceptions are evaluated on a case-by-case basis and require supporting documentation.
6. No Refunds Policy
The following purchases are not eligible for refunds under any circumstances:
- Purchases made through third-party payment platforms or resellers
- Promotional or discounted purchases obtained through special offers
- Gift purchases or credits transferred to another account
- Refund requests made more than 30 days after the original purchase date
- Accounts that have been terminated for violation of our Terms of Service
7. Cancellation vs. Refund
Please note the difference between cancelling your subscription and requesting a refund:
- Cancellation: Stops future billing but does not refund current or past charges. You retain access until the end of the current billing period.
- Refund: Returns money for eligible unused services and immediately terminates access (or at the end of the current period, depending on the refund type).
You can cancel your subscription at any time through your account settings without contacting support.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
We encourage you to review this policy periodically to stay informed about our refund terms.
9. Contact Information
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: hello@integraltech.ee
- Mail: Integral Tech OÜ, 1440 Falcon Head Drive Building E Suite 100, Austin, TX 78738, United States